Prerequisite knowledge, Skills & Experience
Experience in workforce planning, scheduling, or operations coordination
Proven ability to consistently deliver within a fast-moving environment
Passionate about developing their skills and growing with the business
Proactive, with excellent attention to details
The ability to build strong relationships with employees and line managers
Experience in travel operations and/or logistics
Be self-motivated and proactive, with a \"can do\" approach and a high level of attention to detail, initiative and persistence
Have outstanding organisational skills with proven ability to manage time and prioritise tasks to deliver when working under pressure and to tight deadlines
Possess strong communication skills (written and verbal) are essential
Have a strong working knowledge of Microsoft Office programmes (Word, Outlook, Excel and PowerPoint)
Be accurate and flexible, can work independently with minimal to no supervision
Be a team player with a track record of building strong, effective working relationships
Have good Worldwide travel knowledge
Have excellent customer service skills
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Experience working with sports travel would be desirable but isn’t essential
Group Staffing and Logistics lead
Manchester/Hybrid - Usually 3 days in Manchester per week, must be flexible if required
Welcome to Destination Sport Group, our unique global sports travel business offers our partners the very best in everything they need in order to succeed. We are proud to have 7 market leading sports travel companies in our Group, helping millions of customers to enjoy sport.
To learn more about us visit our website - www.destinationsport.com
Purpose of Role / Overview
This role plays a key part in supporting the management and coordination of our casual workforce across the group. You will work closely with operational teams to ensure all trips and services are fully resourced with the right people in place at the right time.
Acting as a central point of coordination, you will help plan, schedule and allocate casual workers, ensuring all staffing requirements are met efficiently and in line with business needs. A strong focus of the role is maintaining compliance – making sure all workers are appropriately trained, qualified and up to date with any regulatory or internal standards before being assigned to trips.
You will build strong relationships with both internal teams and our wider workforce, responding to changing requirements, solving staffing challenges and ensuring a smooth and consistent delivery of service. This is a fast-paced, collaborative role where organisation, attention to detail and proactive communication are key to success.
Accountabilities
Working across our core operations divisions you will forecast staffing requirements for upcoming trips based on schedules, locations, and activity levels
Source, onboard, and manage relationships with local staffing agencies to ensure a reliable pipeline of high-quality casual and field-based staff.
Negotiate competitive day rates, hourly rates, and agency margins; establish clear Service Level Agreements (SLAs) to maximise value and protect company margins.
Verify that all partnered agencies strictly adhere to UK and international labour laws, including Right to Work checks, AWR (Agency Workers Regulations), and rolled-up holiday pay compliance.
Oversee the end-to-end timesheet process for agency workers, validating hours worked against project schedules to ensure accurate billing and prompt weekly/monthly approvals.
Ensure that all staff receive necessary training and briefing to complete assigned duties
Maintain and update the internal staff database to ensure only top-performing casual workers are prioritised for future deployments.
Maintain an up-to-date pool of casual workers, with all required information including hours worked. Location, skillset etc
Identify staffing gaps early and work with operations to ensure effective recruitment initiatives
Work alongside the operations team to allocate staff to trips in line with experience, location, and availability
Issue work assignments and confirm availability with casual staff
Manage changes, cancellations, and last-minute cover requirements
Ensure fair and efficient allocation of work across the casual workforce
Ensure all casual workers are fully compliant and onboarded before being deployed, including:
Onboarding and issuing the relevant contract/agreement
Ensuring all right to work checks are completed and compliant
Ensure training days are scheduled, and all training data is logged
Ensure DBS or safeguarding checks are completed
This role plays a key part in supporting the management and coordination of our casual workforce across the group.
","id":2637203,"translations":{"en":{"description":"Group Staffing and Logistics lead
Manchester/Hybrid - Usually 3 days in Manchester per week, must be flexible if required
Welcome to Destination Sport Group, our unique global sports travel business offers our partners the very best in everything they need in order to succeed. We are proud to have 7 market leading sports travel companies in our Group, helping millions of customers to enjoy sport.
To learn more about us visit our website - www.destinationsport.com
Purpose of Role / Overview
This role plays a key part in supporting the management and coordination of our casual workforce across the group. You will work closely with operational teams to ensure all trips and services are fully resourced with the right people in place at the right time.
Acting as a central point of coordination, you will help plan, schedule and allocate casual workers, ensuring all staffing requirements are met efficiently and in line with business needs. A strong focus of the role is maintaining compliance – making sure all workers are appropriately trained, qualified and up to date with any regulatory or internal standards before being assigned to trips.
You will build strong relationships with both internal teams and our wider workforce, responding to changing requirements, solving staffing challenges and ensuring a smooth and consistent delivery of service. This is a fast-paced, collaborative role where organisation, attention to detail and proactive communication are key to success.
Accountabilities
Working across our core operations divisions you will forecast staffing requirements for upcoming trips based on schedules, locations, and activity levels
Source, onboard, and manage relationships with local staffing agencies to ensure a reliable pipeline of high-quality casual and field-based staff.
Negotiate competitive day rates, hourly rates, and agency margins; establish clear Service Level Agreements (SLAs) to maximise value and protect company margins.
Verify that all partnered agencies strictly adhere to UK and international labour laws, including Right to Work checks, AWR (Agency Workers Regulations), and rolled-up holiday pay compliance.
Oversee the end-to-end timesheet process for agency workers, validating hours worked against project schedules to ensure accurate billing and prompt weekly/monthly approvals.
Ensure that all staff receive necessary training and briefing to complete assigned duties
Maintain and update the internal staff database to ensure only top-performing casual workers are prioritised for future deployments.
Maintain an up-to-date pool of casual workers, with all required information including hours worked. Location, skillset etc
Identify staffing gaps early and work with operations to ensure effective recruitment initiatives
Work alongside the operations team to allocate staff to trips in line with experience, location, and availability
Issue work assignments and confirm availability with casual staff
Manage changes, cancellations, and last-minute cover requirements
Ensure fair and efficient allocation of work across the casual workforce
Ensure all casual workers are fully compliant and onboarded before being deployed, including:
Onboarding and issuing the relevant contract/agreement
Ensuring all right to work checks are completed and compliant
Ensure training days are scheduled, and all training data is logged
Ensure DBS or safeguarding checks are completed
This role plays a key part in supporting the management and coordination of our casual workforce across the group.
","requirements":"Prerequisite knowledge, Skills & Experience
Experience in workforce planning, scheduling, or operations coordination
Proven ability to consistently deliver within a fast-moving environment
Passionate about developing their skills and growing with the business
Proactive, with excellent attention to details
The ability to build strong relationships with employees and line managers
Experience in travel operations and/or logistics
Be self-motivated and proactive, with a \"can do\" approach and a high level of attention to detail, initiative and persistence
Have outstanding organisational skills with proven ability to manage time and prioritise tasks to deliver when working under pressure and to tight deadlines
Possess strong communication skills (written and verbal) are essential
Have a strong working knowledge of Microsoft Office programmes (Word, Outlook, Excel and PowerPoint)
Be accurate and flexible, can work independently with minimal to no supervision
Be a team player with a track record of building strong, effective working relationships
Have good Worldwide travel knowledge
Have excellent customer service skills
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Experience working with sports travel would be desirable but isn’t essential
To be successful within this role, our ideal candidate will:
Experience in a product role is desirable but not as important as having the desire to make a difference, create and implement innovative and impactful product ideas
The role will require experience of working across teams in the business so good interpersonal skills are a must
Be computer literate with experience of Microsoft office, especially Excel and PowerPoint
Have the ability to work within a team environment to achieve team/department objectives
Have exceptional communication skills both verbal and written
Be well organised and good at prioritising workloads
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Have the ability to work under pressure and work to tight deadlines
Relevant sports travel experience is not essential, but character, ability, drive and enthusiasm is. Candidates who have worked in other sectors will be considered
The successful applicant must be abreast of developments in the world of product, in travel, sport and other disciplines to identify opportunities for the business.
In return we offer
The opportunity to work with world class professional sporting clubs
Hybrid working model
Highly competitive salary
Guaranteed day off on your birthday
The opportunity to sample top level hospitality packages at stadiums across the world
Supplier hosted networking events
Company funded parties
Opportunity for progression
Funded training
Access to wellness hub with various discounts including discounted gyms & retail providers
Access to discounted hotels & sporting event tickets
Product Coordinator
Mike Burton - Destination Sport Group
This is a hybrid role based in our Gloucester office, you must live within a commutable distance.
As part of Destination Sport Group (“DSG”), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby. https://mikeburton.com/
Reporting to the Head of Commercial Product and Distribution of the Mike Burton Group and sitting in a team that includes Marketing, Insight and Sales, the Product Coordinator is responsible for the creation, costing, building of products and the managing of product stock levels. Working closely with departments across the business to gather information and appropriate package elements to develop innovative products.
No two days are the same in this sales focussed role but on a typical day you will
Work collaboratively with the organisation’s travel, accommodation, events and customer service departments to design market-leading and customer-focused experiential itineraries that are relevant and appealing to the customer.
To help to build, test and refine new and existing products to ensure each product offering is on brand and promotes the correct messaging and inclusions.
To help with the collation of all costs and services from the internal departments for the product range.
Deliver a wide range of products that sit within the roadmap that has been agreed with the Head of Commercial Product and Distribution and the wider business, ensuring that all products are made available for launch and are on-sale on agreed dates.
Ensure regular and timely monitoring of sales figures in line with product availability and requirements for bespoke, new and additional product in line with demand.
Assist in the creation of data and insight for market intelligence and customer insights.
Constantly strive to create and develop sales-focused and relevant product that matches customer demand and is innovative and progressive, where relevant, within the applicable product sector.
Have a constant and detailed understanding and assessment of the competition and the travel industry to ensure the organisation’s product is at the forefront of relevant market factors, including price, inclusions, structure and innovation.
Continually work closely with the sales, marketing and customer services teams to have a swift and informed knowledge of customer feedback as and when events happen.
Product Coordinator
Mike Burton - Destination Sport Group
This is a hybrid role based in our Gloucester office, you must live within a commutable distance.
As part of Destination Sport Group (“DSG”), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby. https://mikeburton.com/
Reporting to the Head of Commercial Product and Distribution of the Mike Burton Group and sitting in a team that includes Marketing, Insight and Sales, the Product Coordinator is responsible for the creation, costing, building of products and the managing of product stock levels. Working closely with departments across the business to gather information and appropriate package elements to develop innovative products.
No two days are the same in this sales focussed role but on a typical day you will
Work collaboratively with the organisation’s travel, accommodation, events and customer service departments to design market-leading and customer-focused experiential itineraries that are relevant and appealing to the customer.
To help to build, test and refine new and existing products to ensure each product offering is on brand and promotes the correct messaging and inclusions.
To help with the collation of all costs and services from the internal departments for the product range.
Deliver a wide range of products that sit within the roadmap that has been agreed with the Head of Commercial Product and Distribution and the wider business, ensuring that all products are made available for launch and are on-sale on agreed dates.
Ensure regular and timely monitoring of sales figures in line with product availability and requirements for bespoke, new and additional product in line with demand.
Assist in the creation of data and insight for market intelligence and customer insights.
Constantly strive to create and develop sales-focused and relevant product that matches customer demand and is innovative and progressive, where relevant, within the applicable product sector.
Have a constant and detailed understanding and assessment of the competition and the travel industry to ensure the organisation’s product is at the forefront of relevant market factors, including price, inclusions, structure and innovation.
Continually work closely with the sales, marketing and customer services teams to have a swift and informed knowledge of customer feedback as and when events happen.
To be successful within this role, our ideal candidate will:
Experience in a product role is desirable but not as important as having the desire to make a difference, create and implement innovative and impactful product ideas
The role will require experience of working across teams in the business so good interpersonal skills are a must
Be computer literate with experience of Microsoft office, especially Excel and PowerPoint
Have the ability to work within a team environment to achieve team/department objectives
Have exceptional communication skills both verbal and written
Be well organised and good at prioritising workloads
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Have the ability to work under pressure and work to tight deadlines
Relevant sports travel experience is not essential, but character, ability, drive and enthusiasm is. Candidates who have worked in other sectors will be considered
The successful applicant must be abreast of developments in the world of product, in travel, sport and other disciplines to identify opportunities for the business.
In return we offer
The opportunity to work with world class professional sporting clubs
Hybrid working model
Highly competitive salary
Guaranteed day off on your birthday
The opportunity to sample top level hospitality packages at stadiums across the world
Supplier hosted networking events
Company funded parties
Opportunity for progression
Funded training
Access to wellness hub with various discounts including discounted gyms & retail providers
Access to discounted hotels & sporting event tickets
Essential:
A passion for our core offering of sports travel
A can-do attitude & mindset
Computer literate with experience of Microsoft office packages including Word & Excel
Excellent attention to detail, accuracy, and the ability to follow instructions
The ability to work within a team environment to achieve team/department objectives
Ability to work under pressure and to tight deadlines
Excellent communication skills both verbal and written
Welcome to Destination Sport Group, where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel business offers our partners the very best in everything they need in order to succeed. The business has over 200 employees in 14 different countries around the world, working with 75+ sports industry partners and clients including teams, governing bodies and events. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport everyday https://destinationsport.com/
How to Register Your Interest:
Just upload your updated CV, answer the screening questions & provide a brief introduction about what you're seeking in your next role. We'll then get in touch when a suitable role comes available - no need to scroll through job sites looking for your dream role - we'll come to you!
Our head office is based in Manchester, UK with team members located across Europe, the US, New Zealand, China & Australia with hybrid, homeworking & field based roles available.
Your privacy matters. Rest assured, all information will be kept strictly confidential.
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How to Register Your Interest:
Just upload your updated CV, answer the screening questions & provide a brief introduction about what you're seeking in your next role. We'll then get in touch when a suitable role comes available - no need to scroll through job sites looking for your dream role - we'll come to you!
Our head office is based in Manchester, UK with team members located across Europe, the US, New Zealand, China & Australia with hybrid, homeworking & field based roles available.
Your privacy matters. Rest assured, all information will be kept strictly confidential.
","title":"Register your interest for future vacancies","highlight":null,"requirements":"Essential:
A passion for our core offering of sports travel
A can-do attitude & mindset
Computer literate with experience of Microsoft office packages including Word & Excel
Excellent attention to detail, accuracy, and the ability to follow instructions
The ability to work within a team environment to achieve team/department objectives
Ability to work under pressure and to tight deadlines
Excellent communication skills both verbal and written