Account Manager - Sports Travel

Account Manager

Destination Sport Travel
This is a hybrid role based in our Manchester office, so you must live within a commutable distance.

As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.

This is a really exciting time of growth across the business, and as our Account Manager, you will  manage a portfolio of clients, understand the client’s strategic goals and objectives by providing a consultative approach and demonstrating the value delivered. You will need to be able to develop relationships at all levels and work with them to agree a business plan to ensure all spend is captured and customer satisfaction levels remain high. Regular client review meetings will take place to review travel programme, SLAs, spend and to make strategic recommendations for saving opportunities and operating efficiencies. Client retention and maximising margin is paramount and you will be responsible for tender avoidance activity and rebids.

No two days are the same in our sports travel team, but on a typical day you will

• Plan and manage the relationship between the client and the business

• Grow existing business by margin and spend

• Identify opportunities for ancillary spend and implement new products

• Identify, agree and measure clear client objectives and KPI’s in order to consistently demonstrate value

• Liaise with all areas of the business to ensure consistent service delivery for clients

• Identify any gaps in service delivery and work closely with the operations team to address and resolve to the clients satisfaction

• Manage tenders and proposals working closely with the Business Development team

• Have a clear focus on tender avoidance

• Carry out any booker training sessions where required.

To be successful within this role, our ideal candidate will:

• Previous Account Management experience in a Travel Management Company (TMC)

• Be experienced in analysing and manipulate large amounts of data

• Possess strong interpersonal skills with the ability to build excellent customer relationships

• Demonstrate knowledge of the wider business travel industry including competitors

• Be experienced & confident in supplier negotiations

• Possess strong commercial acumen

• Be an excellent communicator, both written and verbal

• Demonstrate an excellent understanding of customer care

• Have outstanding organisational skills with the ability to prioritise multiple projects

• Have high levels of self-motivation

• Have strong knowledge of Microsoft Office applications including; Word, Outlook and demonstrating Intermediate to advanced Excel skills

• Be willing to travel domestically & internationally per business needs

So if you are looking for your next challenge, please get in touch we'd love to hear from you!