IT Infrastructure Manager

IT Infrastructure Manager
Destination Sport Group – Manchester (Hybrid)

Destination Sport Group is a global leader in sports travel, with seven market‑leading brands and millions of customers worldwide. We’re looking for an IT Infrastructure Manager to take ownership of our Group‑wide infrastructure, ensuring secure, reliable and efficient IT services. This role is hands‑on and involves supplier oversight and management of a small IT Support team. Some out‑of‑hours work will be required.

Key Responsibilities

• Manage core infrastructure: Microsoft 365, Azure, 8x8, firewalls, physical servers, Intune, Defender, Conditional Access, Mimecast, Meraki, backups, Ivanti, vulnerability scanning and penetration testing.

• Maintain documentation for all infrastructure and services.

• Support the Head of IT with strategic planning and delivery.

• Provide technical guidance to the IT Support team and wider IT function.

• Lead the IT Support team: ticket prioritisation, SLA performance, mentoring, hardware/software inventory and user experience improvements.

• Ensure compliance and risk management across ISO27001, ISO27701, Cyber Essentials Plus, PCI/DSS and Data Protection.

• Maintain the infrastructure risk register and oversee controls for backups, antivirus, firewalls, patching, capacity and system availability.

• Manage external pen testing and remediation.

• Support supplier management across Microsoft consultancy, Azure, pen testing, protective monitoring, app support, web hosting and out‑of‑hours support.

Essential Skills & Experience

• Experience in a similar infrastructure ownership role.

• Strong knowledge of IT Service Management (ITIL beneficial).

• Ability to manage change, risk and prioritise effectively.

• Strong communication skills with stakeholders and suppliers.

• Commitment to accurate documentation.

Essential Technical Expertise

• Hands‑on infrastructure background.

• Strong Microsoft 365 and Identity & Access Management skills.

• Experience with Intune/Endpoint Manager, Defender, Purview.

• Good understanding of Azure, Windows Server, domain management and backup solutions.

Desirable

• Experience integrating systems after acquisitions.

• Multi‑site or remote support exposure.

• Experience with ISO27001, ISO27701, Cyber Essentials, PCI DSS, GDPR.

• Networking knowledge (firewalls, switches, TCP/IP).

• Change Management experience.

In return we offer

• The opportunity to work with world class professional sporting clubs

• Hybrid working model

• Highly competitive salary

• Guaranteed day off on your birthday

• The opportunity to sample top level hospitality packages at stadiums across the world

• Supplier hosted networking events

• Company funded parties

• Opportunity for progression

• Funded training

• Access to wellness hub with various discounts including discounted gyms & retail providers

• Access to discounted hotels & sporting event tickets

So if you are looking for your next challenge, take a look and get in touch we'd love to hear from you!